Sona10's Privacy Policy

Sona10 (https://sona10.app) is one of Bangladesh's most trusted online gaming and betting platforms. Our Privacy PolicyWelcome to . This document explains how Sona10 collects, uses, and protects your personal information.

This Privacy Policy Applies to Sona10's website, mobile application, and all associated services. By using any Sona10 service, you agree to this Policy.

We believe privacy is a fundamental right. That's why Sona10 operates on a minimal data principle — we only collect what's necessary, and nothing is collected or used without your consent.

Sona10 collects three types of data: information you voluntarily provide, data collected automatically while you use our services, and information received from third parties.

Sona10 uses your information for the following purposes. Each purpose has a lawful basis, and we always use only the minimum data necessary:

• Account Management: For registration, login, password recovery, and managing account settings.
• Service Delivery: To provide gaming services, betting, and process deposits & withdrawals.
• Identity Verification: To verify age and identity, and to complete the KYC process for anti-money laundering compliance.
• Customer Support: To address your complaints and respond to your inquiries.
• Security: To detect and prevent fraud, hacking, and other illegal activities.
• Service Improvement: To analyze your usage patterns and improve our services.
• Legal Obligations: To comply with applicable laws and regulations.
• Contact: To notify you of important updates, promotions, and offers (subject to your consent).

Sona10 never uses your data for purposes beyond those listed here. You will always be informed before your information is used for any new purpose.

Sona10 never sells your personal data. However, it may be shared with specific third parties in the following circumstances:

• Payment Processors: bKash, Nagad, Rocket, and other payment gateways receive only the information needed to process transactions. They are each bound by their own privacy policies.
• Identity Verification Agencies: Identity document details may be shared with authorized agencies for KYC verification.
• Legal Authorities: We may be required to share information with authorities as part of a court order, government investigation, or legal process.
• Technology Partners: Hosting and cloud service providers are granted limited access to data solely for the technical operation of the site. All of them are bound by strict confidentiality agreements.

Sona10 uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device.

You can disable cookies through your browser settings. However, disabling essential cookies may affect the functionality of certain features on the site.

Sona10 follows industry-best practices to keep your data secure. Our security measures include:

• SSL/TLS Encryption: Every connection to our site is secured with 256-bit encryption.
• Firewall Protection: Our servers are protected by advanced firewalls that block all unauthorized access.
• Two-Factor Authentication: Two-factor authentication (2FA) is available to secure access to your account.
• Regular Security Audits: Third-party security experts conduct regular audits of our systems.
• Staff Training: All members of our team receive regular training on data protection.
• Data Minimization: We only collect what's necessary — nothing more.

In the event of a data security breach, we will notify affected users within 72 hours and take all necessary action.

As a Sona10 member, you have important rights over your personal data:

To exercise these rights, please contact us support@sona10.appEmail us and we will respond within 30 days. In some cases, legal obligations may prevent us from fully fulfilling your request, but we will always explain why.

Sona10's services are intended exclusively for adults (18+). We do not knowingly collect personal information from anyone under the age of 18.

Age verification is mandatory at registration. If we discover that a minor has created an account on our platform, that account will be immediately closed and all associated data will be deleted.

If parents believe their child has created an account on Sona10, please support@sona10.appto get in touch. We'll act promptly.

Sona10 may update this Privacy Policy from time to time. When changes are made, we will notify you through the following methods:

• A notice will be published on the website.
• You will be notified at your registered email address of any significant changes.
• The "Last Updated" date at the top of the page will be revised accordingly.

Continuing to use Sona10 after any changes have been made will be considered acceptance of the updated policy. We recommend checking this page regularly.

Previous versions of this Privacy Policy are available upon request. If any part of this policy is unclear, feel free to reach out to us.

For any questions, complaints, or requests regarding this Privacy Policy, please contact our Data Protection team:

• Email: support@sona10.app
• Website: https://sona10.app
• Response Time: Within 24–48 business hours

We take all privacy-related complaints seriously and aim to resolve them promptly.